Statement
10.09.2024
Dear Customers, Franchisees and Fans,
Some time ago, disturbing information appeared on the web regarding the capacity of Crazy Bubble cups. In recent weeks – in response to these reports – we have been conducting a number of analyses and internal checks. Their primary goal was to check for possible irregularities and – if they were confirmed – to find and eliminate their cause. We also asked the District Office of Measures in Łódź for an additional, independent study.
The measurements carried out showed that the cups from our June delivery had a capacity of 486 ml and 647 ml – i.e. 14 ml and 53 ml less than the declared one (500 ml and 700 ml respectively). The cause of these irregularities was a mistake by our foreign supplier, who sent us cups in the wrong size – which we did not notice when receiving the order.
This situation should not have happened. As a brand, we take full responsibility for it and wholeheartedly apologize for this error.
We have already spoken to the supplier and have received assurances that a similar mistake will not happen again. We have also updated our internal delivery procedures to avoid similar mistakes in the future.
We emphasize honesty in our communication, which is why we decided to present the whole situation to you transparently and in detail. We count on your understanding and believe that you will be with us despite this stumble.
Team Crazy Bubble